The Swimshop Trading Terms and Conditions


1. Detailed description of good and/or services

The Swimshop is a web-based business that markets and sells specialty swimwear, 

swimming equipment, toys and associated products over the Internet.


2. Delivery policy

Subject to availability and against receipt of payment, orders will be confirmed by way

of an invoice sent by e-mail.  Delivery will be effected within 4 Working day’s after

confirmation of the order.


3. Export restriction

The offering on this website is available to customers who reside in, or have a

permanent address in South Africa.


4. Return and Refunds policy

The sale of goods by The Swimshop is always subject to availability. In cases where an order

has been confirmed and products are not available, The Swimshop will refund the customer in

full within 30 (thirty) days. Cancellation of confirmed orders by a customer before the

order has been processed will attract a 15 % administration fee. Orders may not be

cancelled once despatched for delivery to the customer.


5. Customer privacy policy

The Swimshop shall take all reasonable steps to protect the personal information of customers.

For the purpose of this clause, "personal information" shall be defined as set out in

the Promotion of Access to Information Act 2 of 2000 (PAIA). The Act may be

downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf


6. Payment options accepted

Payment for orders placed with The Swimshop may be made via direct internet bank transfer,

Visa Card, Master Card, Diners or American Express credit cards(relevant details to be supplied

when ordering). Where payment is made by way of a direct bank transfer, the customer must

send proof of such payment to The Swimshop by e-mail or fax.


 7. Merchant Outlet Country and transaction currency

The Merchant Outlet Country at the time of presenting payment options to the

cardholder is South Africa. The transaction currency is ZAR (South African Rand).


8. Responsibility

The Swimshop shall be responsible for all aspects relating to any transaction for the sale of

goods sold on this website, customer service and support, dispute resolution and

delivery of goods.


9. Country of domicile

This website is governed by the laws of South Africa and The Swimshop chooses as its

domicilium citandi et executandi for all purposes under this agreement, whether in

respect of court process, notice, or other documents or communication of whatsoever

nature, at:


13 Westcott Road





The Swimshop may, in its sole discretion, change this agreement or any part thereof at any time

without notice.


10. Company information

This website is operated by Aqua Kids Swishop CC based in Durban, South Africa.

Aqua Kids Swimshop CC trades as The Swimshop with registration number

2005/159354/23. Mrs. P. Hitchins is the only member of  Aqua Kids Swimshop CC.


11. The Swimshop contact details

Support : theswimshop@telkomsa.net

Support: 031 262 8553/031 266 4449

Fax: 031 262 8553